Last updated: 21 October 2026
1. Who can request deletion
Anyone whose personal data we hold can ask us to delete it. This includes website visitors, clients, users of our platform at app.simiemedia.com (Simie AI Agents), and people whose data we process on behalf of a business, for example through a WhatsApp chat or an AI assistant.
2. How to request deletion
- Send an email to info@simiemedia.com with the subject Data deletion request. You can use the button below to open a ready-made email.
- Include your full name, the phone number or email address you used, and, if you know it, the business or service you were dealing with. Platform users should write from the email address registered on their account.
- Tell us whether you want everything deleted or only certain information, and whether you also want your WhatsApp account disconnected from our platform.
You can also send the request by WhatsApp to 0300 4350906.
3. How we confirm it is you
To protect your data from wrongful deletion or disclosure, we may ask you to confirm your identity, for example by replying from the email address or phone number linked to the data. We do not ask for ID documents unless it is strictly necessary.
4. What happens next
- We confirm we received your request, usually within 7 days.
- We delete your personal data from our active systems and from the service providers we use, within 30 days of verifying your request.
- For platform accounts this includes your account details, connected WhatsApp account information, stored access tokens, message templates, contacts and conversation history held on our platform.
- We email you to confirm when it is complete.
Backups are overwritten in the normal course, usually within 90 days, and deleted data is not restored to active use.
5. What we may keep
We may keep limited information where the law requires it, for example invoices and tax records, or where it is needed to resolve a dispute or prevent fraud. We keep only what is necessary, for as long as necessary, and tell you what we are keeping and why.
6. If you are a customer of a business we serve
When we process your data for a business that uses our platform or services, that business decides how it is used. You can send your request to us or to that business. If you send it to us, we will act on it where we can, or pass it to the business and let you know.
7. If you connected through Meta or Facebook
If you connected an account to our app Simie AI Agents using Facebook or another Meta login, you can remove the app yourself in your Meta account or Meta Business settings (look for Apps and Websites or Business Integrations; menu names may change). Removing the app stops further data sharing with us. To have the data we already hold deleted, send us a request as described above.
8. Stopping messages
If you only want to stop receiving WhatsApp or other messages from a business, reply STOP to the message, or tell us. We will honour this promptly. See our Messaging Policy.
9. More information
See our Privacy Policy for how we handle personal information.
Contact us
Questions about this page? Contact us:
- SIMIE MEDIA
- Address: House No. 467, Block D, Alrehman Garden, Phase 2, Sharqpur Road, Lahore, Pakistan
- Phone: 0300 6258855 · WhatsApp: 0300 4350906
- Email: info@simiemedia.com