AI assistants that answer your customers and bring in your team when it matters.
We build custom chatbots and AI assistants trained on your own business information. They answer common questions, collect enquiries and help book appointments, always clear that they are AI, with a person one step away.
- Clearly identified as AI
- Human handover
- Your data stays protected
Assistants for every customer conversation.
From a simple website chatbot to a voice receptionist, we build the assistant that fits how your customers already contact you.
Customer support assistants
Answer common questions about your services, hours, pricing and policies using information you approve.
Website chatbots
A chat assistant on your website that welcomes visitors, answers questions and collects contact details.
WhatsApp Business assistants
Assistants for the official WhatsApp Business Platform, used only with customers who have chosen to message you.
Voice assistants
Answer calls, take messages and route callers to the right person on your team.
Lead capture and qualification
Ask a few simple questions and pass well-prepared enquiries to your sales team.
Knowledge-base assistants
Help your own staff find answers in your documents, procedures and product information.
Helpful, honest and built with care.
An AI assistant should make things easier for customers and for you. These are the principles we build into every project.
- Trained on your contentAnswers are based on information you provide and approve.
- Clear AI disclosureCustomers are told they are talking to an AI assistant.
- Human handoverCustomers can ask for a person, and complex questions are passed to your team.
- Consent firstMessaging is used only with people who have chosen to contact you or opted in.
- Privacy by designWe collect only what is needed and handle customer data with care.
- Reviewed and improvedWe review conversations with you and refine answers over time.
A simple process, no surprises.
You always know what is happening and what comes next.
Discover
We learn what customers ask most and where an assistant would help.
Plan
We agree scope, channels, tone and handover rules in a written proposal.
Build and train
We prepare your approved content and set up the assistant.
Test
We test real questions and edge cases with you before launch.
Launch and improve
We go live, review conversations and keep improving answers.
Useful for businesses that get the same questions every day.
An assistant works best for routine questions and first contact, so your team can spend time on conversations that need a person.
- Busy support inboxQuick answers to repeat questions about hours, services and orders.
- Enquiries outside office hoursCapture contact details and questions while your team is offline.
- Appointment requestsCollect booking details and pass them to your calendar or team.
- Internal questionsGive staff quick access to policies, products and procedures.
Tools we use to build your assistant.
- Large language models
- Website chat
- WhatsApp Business Platform
- Voice and telephony APIs
- Knowledge-base search
- CRM and helpdesk integrations
- REST APIs
- Reporting and analytics
We choose the right tools for each project. WhatsApp messaging follows the platform’s business policies and approved message templates. All product and brand names mentioned are trademarks of their respective owners. SIMIE MEDIA is an independent agency and is not affiliated with, endorsed by or sponsored by them.
Frequently asked questions.
Will an AI assistant replace my team?
No. It handles routine questions and first contact. Your team stays in charge and takes over whenever a customer needs a person or a question is too complex.
Will customers know they are talking to AI?
Yes. We design assistants to clearly say they are AI, and to offer a way to reach a person.
How accurate are the answers?
Assistants answer from the information you approve, and we test them before launch. AI can still make mistakes, so we set clear limits and handover rules, and review conversations with you.
Can you connect an assistant to WhatsApp?
Yes, through the official WhatsApp Business Platform. You need your own WhatsApp Business account, and messaging follows the platform’s policies, including customer opt-in and approved templates.
How is customer data handled?
We collect only what the assistant needs, keep access limited and agree data handling with you in writing. Accounts stay in your name.
How much does it cost?
It depends on channels, features and how much content the assistant needs. We send a clear written proposal after understanding your needs.
Which languages does it support?
We can build assistants in languages such as English and Urdu, depending on the tools used. We test the languages you need before launch.
Ready to plan your AI assistant?
Tell us about your business and what you need. Our team will reply with the next steps.
AI-generated answers may not always be accurate, and results depend on your content and setup. Timelines and costs are confirmed in a written proposal. Examples on this page are for illustration and do not guarantee specific business results.